Privacy Policy

Last Updated: July 22, 2026

Ladderbell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ladderbell.com or use our products and services, including Ladderbell CRM (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms described in this policy. If you do not agree with the terms, please do not access or use our Services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, billing address, and other details you provide when you register, contact us, or use our Services.
• Business & Lead Data: Information you upload or input into Ladderbell CRM, including customer contacts, call logs, lead details, and communication records, for the purpose of providing CRM functionality.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other analytical data collected automatically through cookies and similar technologies.
• Payment Information: If you make a purchase, payment details are processed securely through third-party payment gateways. We do not store your full card details on our servers.
• Communication Data: Records of your correspondence with us, including support requests, emails, and messages.

2. How We Use Your Information

We use the collected information for purposes including:

• Providing, operating, and maintaining our Services
• Processing transactions and sending related information, including confirmations and invoices
• Responding to your comments, questions, and support requests
• Sending administrative information, updates, and marketing communications (with an option to opt out)
• Improving our website, products, and services based on usage patterns
• Detecting, preventing, and addressing technical issues, fraud, or unauthorized access
• Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, and customer support.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: Any other disclosure will be made only with your explicit consent.

4. Data Security

We implement industry-standard technical and organizational security measures, including encryption, access controls, and secure hosting, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. CRM data uploaded by clients is retained for the duration of the active subscription and a reasonable period thereafter, unless deletion is requested earlier.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control or disable cookies through your browser settings, though this may affect certain features of our Services.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Ladderbell. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date, and we encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: